Privacy Policy

Last updated: 16 March 2026

1. Introduction

Made Carpet Cleaning (“we”, “our”, “us”) respects your privacy and is committed to protecting any personal information you provide when using our website, madecarpetcleaning.com.au.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Australia) and the Australian Privacy Principles.

If you have any questions about this Privacy Policy, you can contact us at:
Email: info@madecarpetcleaning.com.au

2. Business Information

Business Name: Made Carpet Cleaning
Business Structure: Sole Trader
ABN: 90 431 092 386
Website: madecarpetcleaning.com.au

3. Personal Information We Collect

We may collect personal information when you interact with our website, including when you submit an enquiry form.

The types of personal information we may collect include:

  • Name

  • Email address

  • Phone number

  • Uploaded images or files related to service enquiries

  • Technical information such as IP address and browser type

  • Website usage information through analytics tools

  • Cookie and tracking data

We only collect information that is reasonably necessary to provide our services or respond to enquiries.

4. How We Collect Your Information

We collect personal information when you:

  • Submit a contact or enquiry form on our website

  • Upload images related to service requests

  • Interact with our website through cookies or analytics tools

Information may also be collected automatically through website technologies such as cookies and analytics software.

5. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries or service requests

  • Provide quotes for carpet cleaning services

  • Communicate with you about your enquiry

  • Improve our website and services

  • Monitor website performance and usage

We do not sell your personal information to third parties.

6. Third-Party Services

We may use trusted third-party services to operate our business and website. These providers may have access to limited information where necessary to provide their services.

These services may include:

  • Payment processing through Stripe

  • Job management software such as ServiceM8

  • Website hosting through Squarespace

  • Website analytics through Google Analytics

These providers manage personal information according to their own privacy policies.

7. Cookies and Analytics

Our website uses cookies and analytics tools to improve user experience and monitor website performance.

Cookies may collect information such as:

  • Browser type

  • Device information

  • Pages visited

  • Time spent on pages

You can control or disable cookies through your browser settings. However, disabling cookies may affect website functionality.

8. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access.

Security measures include:

  • Secure website encryption (SSL)

  • Secure hosting infrastructure

  • Restricted access to collected information

However, no method of internet transmission is completely secure.

9. Access to Your Information

You may request access to personal information we hold about you.

If you believe the information we hold about you is incorrect, incomplete, or outdated, you may request that we update it.

Requests can be made by contacting us at:
info@madecarpetcleaning.com.au

10. Complaints

If you believe we have breached the Privacy Act 1988 (Australia) or mishandled your personal information, please contact us.

We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Any updates will be published on this page with the revised date.